Good to Know from A to Z

Arrival

Welcome to our hotel. Wishing you a great holiday!

Adapter

Forgotten your charging cable? Please contact our reception.

Allergies

People with allergies (e.g. Gluten, Lactose) Please give us this information in advance. We can then go over the menu with you. We also have bed linen for people with allergies available in all bedrooms.

Address

Boutique Hotel Moselgarten
Alte Poststraße 10
56859 Bullay

Deposit

Is not necessary in our hotel. You can pay in cash or with any usual bank cards during your stay.

Lift

All facilities and rooms in the hotel are accessible from the lift without having to use the stairs.

Baby cots

Available on request.

Payment

Cash, Debit Card, Maestro, VISA, MasterCard 

Booking and booking request

Our reception is open from 8.00 am to 8.00 pm for your reservations and booking requests. You can reach us under: +49 (0) 6542 9639880 and per E-mail under: info@das-moselgarten.de. Please note that we can reserve the room category for you but not any particular room number or any particular room floor. However, we will consider your requests and will endeavour to fulfil your wishes.

Books

A small selection of books in available for lending in the lobby for the length of your stay.

Stamps

Available at reception.

Check in

Rooms are available after 3.00 pm.

Check out

Please leave your room on departure day by 11.00 am.

Blankets

There are additional blankets in your wardrobe for colder days..

Bicycle shed

E-Bikes and bicycles can be parked here. There are charging points for E-Bikes available.

Hair dryer

Hair dryers are in every bathroom.

TV

In all rooms and suites there are Flat-Screen TVs. In additional there are tablet computers in all rooms with integrated radio etc.

Breakfast

Breakfast time from 8.00 am to 10.30 am. Our delicious breakfast buffet is ready to enjoy.

Garage

Is available free of charge. Please make your reservations.

Drinks

Please pay our beverage bill in the restaurant / Mosel Garten in cash/card or alternatively put the drinks on your hotel bill. (Please sign the bill and add room number).

Vouchers

Would you like to surprise a friend or relative with a voucher? There are vouchers for the hotel or restaurant available at reception.

Care products

Following articles are available from reception: Toothbrushes/toothpaste, shaving sets, shoe horns, sewing kits.

Half board

4-course menu (with starter, soup, choice of 3 main course dishes and dessert). Daily vegetarian main course dish for vegetarians. The other courses are adapted to the personal taste of the guest.

Towels

Throw the towels on the floor: change towels please. Towels on the towel rail/hook: the towels are still in use.

Dogs

Maximum 1 dog per room is allowed at the owner’s expense (only with prior reservation). Dogs are allowed in the whole restaurant area and gardens. Please keep your dog on a leash.

Internet

Our guests have internet access via Wi Fi as an inclusive service or using the tablet computers available in every room.

Children

High chairs for children are available in the restaurant. Our staff also have colouring books and coloured pencils ready for the kids. There is a play area in the garden for our little ones. A larger playground is about 200 m away from the hotel.

Pillows

Additional pillows are available on request at reception.

Climate neutrality

Our laundry is washed observing climate neutrality and is certified according to “Eco TexStandard 100”.

Charging Station E-cars

4 E-Car charging station in the building – Payment directly with the provider.

Minibar

A selection of beverages and snacks are available in the minibar in your room. Check the enclosed list for prices. Please settle your drinks before departure at the reception.

Hotel doors

Building doors are open from 8.00 am – 10.00 pm. During other times access to the hotel and rooms is possible using your key card via the night door entrance (right of the main entrance or via the door in the underground car park).

Emergency numbers

Fire Service: 112
Police:110
Poison control centre: 06131/232466

Emergency exits

Please pay attention to the instructions in the rooms and in the corridors.

Parking

Parking in the outdoor area is free in the designated car spaces. We can reserve an underground car space for a small fee.

Post

We will gladly take your letters and postcards to the post office. (Please hand in to reception by 10.30 am and the mail will be sent off on the same day).

Prices

All prices are in Euros including the legal VAT (7% for overnight stay and 19 % for all other services).

Smoking

Our Boutique Hotel Moselgarten is a non-smoking hotel. Disregard of this regulation is subject to a fee of € 150.00 per room. Please use the outdoor spaces for smoking. Otherwise smoking is prohibited in the entire hotel area.

Travel cancellation insurance

Not available through the hotel owing to data protection laws. We recommend our guests the conclusion of a travel cancellation insurance. In the case of unforeseen circumstances which may lead to the cancellation of any booking or premature departure expenses would be refundable.

Reception

See Booking and Booking requests.

Restaurant

Breakfast: 8.00 am - 10.30 am
Lunch: 12.00 pm – 2.00 pm
Afternoon: Coffee & Cake and light meals from 2.00 pm - 5.00 pm
Dinner: 5.30 pm - 9.00 pm
Half board: 5.30 pm - 8.00 pm

Room Service

There is a surcharge of € 5.00 for each breakfast or food delivery service to your room.

Safe

There is a safe in all rooms with the appropriate instructions for use.

Shuttle Service to the railway station

Courtesy Pick-up-Service on arrival or departure. Please give us your arrival times at least one day in advance.

Cancellation Terms

Cancellations up to 21 days prior to arrival are free of charge. (Except bookings prior to New Year = 28 days). Subsequently 80 % of the room rate will be charged. On premature departure or no show 100 % of the cancelled expenses will be charged. Of course in the case that we can rent out the room no charge will be incurred.

Social Media

Follow us on: facebook.com or Instagram.de

Table Reservation

We recommend making a table reservation for the restaurant and just let the staff at reception know the number of guests and reservation time. For guests who have booked half board we reserve the tables automatically.

Moselgarten

Our Mosel garden is open daily in the summer months in good weather. Please appreciate that we have to close at 10.00 pm in consideration of the neighbours and other hotel guests.

Taxi

We can gladly order a taxi for you.

Wi-Fi

Is available all over the hotel.

Walking

Begin your walking tour directly from the hotel. Information, maps and hiking maps are available at reception or in the Tourist Information Office (a few minutes’ walk from the hotel).

Laundry Service

We wash and iron your clothes on request. (Small charge).

Newspapers and magazines

The most popular daily newspapers etc. are on your tablet computers in your room.

Rooms

All rooms are non-smoking. They are all equipped with bath tubs and/or showers, mostly with separate WC, hair dryer, safe, Flat-Screen-TV, tablet computers with integrated radio and telephone. Almost all rooms have a balcony and almost without exception facing south with a fabulous view of the Mosel, Arras Castle, Prinzenkopf Viewing Tower etc.